IT Support Technician

About The Role

Our Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves with a customer first approach.

As an IT support engineer your position will be varied, you will be hands on technically ensuring the smooth running of our clients IT, Infrastructure and Networking technologies along with supporting our hosted voice clients.

As an IT Support Technician, you will be responsible for providing telephone and email support through our ticketing systems to our customers in order to maintain their systems. You will support the technical teams where required and rectify any faults in a professional and timely manner.

Benefits for an IT Support Technician choosing to work with Intouch include:

• Competitive salary between £28,000 - £34,000 DOE.

• An exciting role with future progression opportunities.

• Refer a friend scheme.

• Cycle to work scheme.

• Company pension.

• Birthday Day Off.

• 25 Days annual leave + Bank Holidays.

The Ideal Candidate:

• Minimum 2 years experience within the I.T support industry

• Previous experience in varied I.T Support and client accounts

• Working knowledge of Microsoft 365

• Experience administering Microsoft 365

• Experience with Azure active directory

• Good experience with the full Microsoft product suite

• Basic experience/awareness of firewalls, routers and telephony would be desirable

• Ability to work productively within a small team

• Being forward thinking and innovative

• Ability to build working relationships with clients

• Must be able to drive to attend to call outs so a driving license is essential

• A hunger to learn and progress.

As an IT Helpdesk Technician, further responsibilities will also include:

• Provide telephone and email support to our customers in order to maintain their systems and ensure that the customer is satisfied.

• Onboarding new clients.

• Troubleshoot hardware and software problems.

• Prioritise outbound calling to resolve cases in a timely manner.

• Report issues to 3rd party suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.

• Cases are managed in line with agreed SLA’s and are escalated with sufficient SLA remaining.

• Use available broadband diagnostic tools to identify and resolve broadband faults.

• Support the technical team in additional areas where required.

• Carry out general administration duties such as logging calls, database administration on our CRM system, add knowledgebase articles for customer self-serve portals.

About Us

A bit about us:

• Intouch Communications has been supplying phone systems and IT to UK businesses for over 10 years.

• We are a creative, aspirational team working together to supply telephone systems and managed IT services support to SME’s around the UK.

• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.

• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.

• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

If you are an IT engineer with a passion for technology and a desire to work in a fast-paced environment, this is an excellent opportunity for you to make a significant impact. The company is offering a competitive compensation, ongoing professional development, and the chance to work with a diverse range of clients across various industries.