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Here are some of our most commonly asked support questions and queries from our customers as well as our quick solutions to save you time and get you back up and running in no time!

3CX phone system fAQS

This happens when multiple login attempts have failed, please go to What Is My IP Address – See Your Public Address – IPv4 & IPv6 and send your IPv4 address to Support@intouchcomms.co.uk to have this whitelisted.

This error message can appear on the web client when the browser has disconnected from the client.

This can be resolved by right clicking the blue 3cx phone icon on the top right of the screen and selecting ‘Reload extension’

You can download the 3cx application from the Apple app store or Google Play store by searching ‘3cx’, once downloaded you can then open the application and select the three lines on the top left of your screen, select ‘Accounts’ – ‘Add’ and then scan the QR code that you would’ve received on your 3cx welcome email. 

If you are yet to receive your 3cx welcome email, please email support at intouchcom1stg.wpengine.com or call us on 01252241000

This means the phone has no internet, so there is likely an issue with the port/ switch phone is connected to.

Please try plugging the phone in to the same port of a phone that is currently working, if this works there is an issue with the port.

If this doesn’t work, please try using a different cable.

If you are yet to receive your 3cx welcome email, please email support at intouchcom1stg.wpengine.com or call us on 01252241000

Is your issue not one of the above or do you need more support? Get Intouch today. Speak to one of our expert agents who will help you with any technical support 24/7
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