Outbound Contact Centre

turn your contact centre into a Profit Centre

With a dynamic outbound contact center and campaign management, you can sell, collect, and provide proactive support.

Omni Channel Contact Centre, outboun contact centre, business contact centre

Make it easy for customers to get help anytime, from anywhere

Empower your agents

With adaptable agent scripting, productivity may be raised, and consistent experiences.

Gain actionable insights

Real-time and historical data, along with thorough agent analytics, can be used to improve operations.

Improve security and compliance

Reduce your exposure to TCPA and follow DNC. With 99.99% uptime, communications are secure and scalable.

Step up proactive outreach

Using manual, preview, progressive, and predictive dialers to maximise every campaign.

Outbound Dialers 

Speed up lead generation

Stay dialed-in

Utilize proactive, proactive, and predictive dialers with advanced list management tools to maximise every connection.

Leverage call blending

Increase productivity by beginning an outgoing campaign when there is little traffic and switching to an inbound campaign when it picks up.

outbound contact centre

Elevate and save with callflight

SUPER quick setup, easy to use and starts at just £14.99 per month

outbound contact centre

Transform your outbound contact centre with our quick setup promise

Easy-to-use call center software to simplify calls for your sales and support teams.

Our global telephone number footprint allows you to operate in over 160 countries.

Increase agent efficiency for outbound contact centre solutions

Ensure that your outbound contact center workforce is effective, successful, and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly while listening using “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.

Outbound Contact Centre Wallboard Monitoring

Wallboards provide the information for all your agents in real-time. Data is presented in a way that is easier to read and helps measure the call centre performance. Wallboards keep agents and supervisors informed of all call centre activities while allowing them to remain focused on their own tasks. 

outbound contact centre

Outbound Contact Centre Dialers

Our licensed Dialer feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call.

Track KPI's with Queue Statistics and Reports

Real-time queue statistics give you an in-depth insight into agent activity and queue traffic where you have the access to agents’ inbound and outbound calls missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls. Outbound contact center solutions for all of you.

outbound contact centre

Elevate and save with callflight

SUPER quick setup, easy to use and starts at just £14.99 per month

Integrate and take calls on the CRMs you love

Incorporate all the features and capabilities of the CallFlight telephony system inside your CRM or Browser. CallFlight integrates with the most popular business apps, such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, Hubspot, and many more.

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Outbound Contact Centre fAQS

An outbound call is one that a call center representative places to a customer on the client’s or call center’s behalf. Outbound calls often target potential clients and are used for fundraising, lead creation, sales, and telemarketing. 

By offering a better customer experience, the advantages of outbound contact centers can work wonders for your company in terms of attracting new clients, boosting revenue, and fostering brand loyalty. There is no better place to look if you want to create fresh growth opportunities for your company. 

  • Marketing research 
  • Telemarketing sales cold calls 
  • Customer service calls 
  • Requesting information from another business 
  • Surveys 

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