Outbound Contact Centre

An outbound call centre can help massively with your business

Supercharge your call centre, without hassle

Transform your call centre with our quick setup promise

Easy to use call centre software to simplify calls for your sales and support teams.

Our global telephone number footprint allows you to operate in over 160 countries.



Increase Agent Efficiency

Ensure that your call center workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.



Call Centre Wallboard Monitoring

Wallboards provide the information for all your agents in real time. Data is presented in a way that is easier to read and helps measure the call center performance.

Wallboards keep Agents and Supervisors informed with all call center activities while allowing them to remain focused on their own tasks.

ELEVATE AND SAVE WITH CALLFLIGHT

SUPER quick setup, easy to use and starts at just £14.99 per month



Dialers

Our licenced Dialer feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call.

Integrate and take calls on the CRMs you love

Incorporate all the features and capabilities of the CallFlight telephony system inside your CRM or Browser. CallFlight integrates with the most popular business apps, such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, Hubspot and many more.

Track KPI's with Queue Statistics and Reports

Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls.

Simply display the reports visually by using a graph or export it as a PDF or CSV file.

Improve Service Quality

CallFlight’s Call Centre can track call activities in real-time and generate relevant reports that will improve your business productivity. 

You can generate different types of reports, such as Daily, Monthly and Extension Reports. Each report can additionally be filtered by Datetime Range, Caller, Trunk, Duration and more.

Bespoke Omni-Channel

Gone are the days of businesses providing customer services by phone or email only. Now your customers want to WhatsApp, Facebook, Instagram, Website Live Chat and SMS Message to get in contact with you, and to keep their business and provide excellent customer service, you must accommodate what they want. 

Although the cost of a full end to end contact centre solution is vastly higher than a standard VOIP system, businesses have actually reduced costs and improved customer service at the same time as customer service agents can now handle multiple customer service channels at once through one single pane of glass, therefore reducing the quantity of manpower required and the need to use multiple pieces of software or applications.

At Intouch Communications, we’ve looked at the majority of contact centre software on the market and collaborated with the businesses that we believe provide the finest solutions. Allow our contact centre professionals to assist you in selecting the finest contact centre software for your needs. Customers will be able to engage with your company on a variety of channels, including applications, social media, websites, apps, emails, and texts/messaging, thanks to the contact centre software.


What our customers say

"Intouch Communications replaced our old dated system with a new Hosted Solution. Since we installed the new Callflight VoIP solution we have seen an increase in staff productivity as a result of smoother, faster communication between the Optimus offices, along with a vast reduction in maintenance costs."

- Nigel Livinstone, Optimus Search

WHY NOT GET INTOUCH?

WHAT OUR CUSTOMERS SAY

5* rated reviews on Google and Trust Pilot
Intouch Communications replaced our old dated system with a new Hosted Solution. Since we installed the new Callflight VoIP solution we have seen an increase in staff productivity as a result of smoother, faster communication between the Optimus offices, along with a vast reduction in maintenance costs.
 
Neil Livingstone ~ Optimus Search

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