Omni-Channel Contact Centre

Transform the employee and customer experience with our highly sophisticated Contact Centre solutions designed for Omni-Channel Contact Centres.

Omni-Channel Contact Centre

Effortlessly connect your customer communication tools and channels through one interface, streamlining your applications and allowing your agents to deliver better customer service across the board. Establishing an Omni-channel contact centre allows future and current customers to contact you on multiple channels; via the Phone, Video, Email, SMS, Web Chat, and Social Media platforms.

Our solutions allow the representatives from your contact centre be available no matter what the customer prefers. This level of convenience gives your company a massive advantage over the competition!

Transform your agent productivity and customer experience

Upgrade your agents interface to a sleek, intuitive and easy to use application that brings all of your customer communication channels into one single pane of glass. Engage with customers on their preferred digital channel. See agent productivity and customer satisfaction sky rocket up.

Intelligent Inbound Call Routing

When an a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the the agent they spoke to on their previous call.

When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM.



Stacked Feature Set for any Contact Centre Requirement

Intouch Communications works with leading Contact Centre (CCaaS) providers to ensure every single requirement you have can be catered for. 

Intouch is completely independent and is not biased to any specific supplier, we will always recommend the platform that is going to the the best fit for your contact centre and give you the most return on investment, we call that The Intouch Promise.

WHAT OUR CUSTOMERS SAY

5* rated reviews on Google and Trust Pilot

Intouch Communications replaced our old dated system with a new Hosted Solution. Since we installed the new Callflight VoIP solution we have seen an increase in staff productivity as a result of smoother, faster communication between the Optimus offices, along with a vast reduction in maintenance costs.
 
Neil Livingstone ~ Optimus Search

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