Omni- channel

Seamless integrations between customers and agents

From anywhere, at any time, on any channel, assist customers.

Omni Channel Contact Centre

Omni-Channel Contact Centre

Effortlessly connect your customer communication tools and channels through one interface, streamlining your applications and allowing your agents to deliver better customer service across the board. Establishing an Omni-channel contact center allows future and current customers to contact you on multiple channels; via Phone, Video, Email, SMS, Web Chat, and Social Media platforms.

Our solutions allow the representatives from your contact center to be available no matter what the customer prefers. This level of convenience gives your company a massive advantage over the competition!

transform your agent productivity and customer experience

Upgrade your agent’s interface to a sleek, intuitive, and easy-to-use application that brings all of your customer communication channels into one single pane of glass. Engage with customers on their preferred digital channel. See agent productivity and customer satisfaction skyrocket.

Omni Channel Contact Centre, outboun contact centre, business contact centre
Omni Channel Contact Centre

Intelligent Inbound Call Routing

When a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the agent they spoke to on their previous call.

When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM.

Stacked Feature set for any contact centre requirement

Intouch Communications works with leading Contact Centre (CCaaS) providers to ensure every single requirement you have can be catered for.

Intouch is completely independent and is not biased toward any specific supplier, we will always recommend the platform that is going to be the best fit for your contact center and give you the most return on investment, we call that The Intouch Promise.

Omni Channel Contact Centre, business contact centre

Deliver the experience your customers desire whenever, wherever, and with anyone.

Speed up support

Use simple tools that are accessible from everywhere and across all channels to resolve client issues more quickly. Improve staff engagement and increase agent.

Proactive customer outreach

Conduct outbound campaigns, offer proactive support, and connect with consumers through their preferred channel.

Stacked Feature Set for any Contact Centre Requirement

Intouch Communications works with leading Contact Centre (CCaaS) providers to ensure every single requirement you have can be catered for. 

Intouch is completely independent and is not biased toward any specific supplier, we will always recommend the platform that is going to be the best fit for your contact center and give you the most return on investment, we call that The Intouch Promise.

contact centre, business contact centre, omni channel

The best customer experiences start here

We’ll have you up and running in no time.

Contact Centre FAQs

A contact centre is what? A department that manages both inbound and outbound client interactions is a contact centre. Like call centre services, contact centre operations can be carried out internally or by a partner.

Like call centre services, contact centre operations can be carried out internally or by a partner. Contrary to call centres, however, contact centres use a variety of channels to communicate with clients, including messaging, phone, apps, text, email, social media, and the web. audience, which has the potential to improve anyone’s life.

  • Inbound contact center. 
  • Outbound contact center. 
  • Multichannel contact center. 
  • Omnichannel contact center. 
  • On-premises contact center. 
  • Cloud contact center.

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