Seamless integrations between customers and agents
From anywhere, at any time, on any channel, assist customers.
Omni-Channel Contact Centre
Effortlessly connect your customer communication tools and channels through one interface, streamlining your applications and allowing your agents to deliver better customer service across the board. Establishing an Omni-channel contact center allows future and current customers to contact you on multiple channels; via Phone, Video, Email, SMS, Web Chat, and Social Media platforms.
Our solutions allow the representatives from your contact center to be available no matter what the customer prefers. This level of convenience gives your company a massive advantage over the competition!
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
Transform your agent productivity and customer experience
Upgrade your agent’s interface to a sleek, intuitive, and easy-to-use application that brings all of your customer communication channels into one single pane of glass. Engage with customers on their preferred digital channel. See agent productivity and customer satisfaction skyrocket.
Intelligent Inbound Call Routing
When a customer phones into your organisation, our Intelligent Call Routing can automatically try to prioritise the routing to the agent they spoke to on their previous call.
When the agent receives the call, they will see all the notes and info regarding that customer as the smart Softphone will be linked to your existing database or CRM.
