Inbound Contact Centre
An Omni Channel call centre can help massively with your business
Inbound Contact Centre Solution
Gone are the days of businesses providing customer services by phone or email only. Now your customers want to WhatsApp, Facebook, Instagram, Website Live Chat and SMS Message to get in contact with you, and to keep their business and provide excellent customer service, you must accommodate what they want.
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Although the cost of a full end to end contact centre solution is vastly higher than a standard VOIP system, businesses have actually reduced costs and improved customer service at the same time as customer service agents can now handle multiple customer service channels at once through one single pane of glass, therefore reducing the quantity of manpower required and the need to use multiple pieces of software or applications.
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The best thing is that your customers can use any device they want to contact you, through the communication channel they prefer the most… a luxury your competitor may not be offering them.
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WHY NOT GET INTOUCH?
An inbound call centre can help massively with your business in helping achieve a more professional and accommodating sense to your business, as it receives incoming calls from customers. This can save businesses a lot of time having the help of a call centre taking calls and supporting with questions and queries.
WHAT OUR CUSTOMERS SAY
We have been with Intouch Comms for many years, the staff are friendly and knowledgeable. So when the time came around to upgrade, I did not hesitate when it came to staying with Intouch. I would not hesitate to recommend them to anyone looking for a telecom system or IT Support.
The new Avaya IP Office solution we have had installed allows us to connect seamlessly with our UK and New York offices and we love our new 9611G handsets which are very easy to navigate and use. They have helped us increase our productivity as well as decrease our costs and the customer service is second to none.
We have been extremely happy with the service from Intouch Communications. We thought changing our phone system was going to be such a headache, but they made the purchase and installation of our CallFlight 3CX telephone system a very pleasant experience and were professional throughout.
Kayla Tochia ~ Foenix Partners
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