Inbound Contact Centre

An Omni Channel call centre can help massively with your business

Inbound Contact Centre Solution

Gone are the days of businesses providing customer services by phone or email only. Now your customers want to WhatsApp, Facebook, Instagram, Website Live Chat and SMS Message to get in contact with you, and to keep their business and provide excellent customer service, you must accommodate what they want.


Although the cost of a full end to end contact centre solution is vastly higher than a standard VOIP system, businesses have actually reduced costs and improved customer service at the same time as customer service agents can now handle multiple customer service channels at once through one single pane of glass, therefore reducing the quantity of manpower required and the need to use multiple pieces of software or applications.


The best thing is that your customers can use any device they want to contact you, through the communication channel they prefer the most… a luxury your competitor may not be offering them.



inbound call centre
We work with Gartner’s most respected contact centre vendors to ensure we can cover all your requirements no matter what they are.

An inbound call centre can help massively with your business in helping achieve a more professional and accommodating sense to your business, as it receives incoming calls from customers. This can save businesses a lot of time having the help of a call centre taking calls and supporting with questions and queries.


5* rated reviews on Google and Trust Pilot
Intouch Communications replaced our old dated system with a new Hosted Solution. Since we installed the new Callflight VoIP solution we have seen an increase in staff productivity as a result of smoother, faster communication between the Optimus offices, along with a vast reduction in maintenance costs.
Neil Livingstone ~ Optimus Search

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