Our business telephone services ensure they get the best customer experience possible.
Business Telephone System Installation
Whether you’ve chosen one of our AVAYA IP Office packages or HVS Hosted VoIP system you can rest assured that your business telephone system installation is in the hands of professionals. We never subcontract our work, and our Telephone System Maintenance and installations are always carried out by our experienced in-house engineers. Typically, we have a very quick turnaround after you place an order with us. Depending on your needs and specific telephone system configuration it is usual for us to install within 5 working days, during normal business hours between 9 am and 5 pm. If an urgent install is required, we can often install it as quickly as the same day and out of usual business hours. Before the installation of a system, we will liaise with you to discuss your specific needs and configure it exactly the way you want it. Once configured we run the system through a comprehensive testing process, all before it even leaves our office. This ensures a quick and efficient installation, configured exactly how you need it with minimum impact on your business.
How long will it take my new system to be up and running?
Since all our systems are configured before they leave our office, installation time is kept to a minimum. Although on-site installation times vary from a small office telephone system to larger corporate systems, work is always completed within one day.
We receive a lot of calls, what impact will the business telephone system installation have on my business?
The configuration of the system will be discussed before the installation to make any replacements of systems as smooth as possible. Systems are fully tested when initially configured, so downtime is -in most cases- only a matter of a few minutes. Should this be of particular concern we can arrange to install it outside of usual office hours or at a quieter time of day.
What kind of after sales care and attention can be expected?
Full training on using the handsets and telephone systems will be provided until you are 100% satisfied. Customer satisfaction is paramount to us and we offer a continued personable customer service experience championing the success of your business.