Introducing 3CX
Call Reporting
Enhance your business’ efficiency and productivity with 3CX Call Reporting – the comprehensive solution.
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The Ultimate Business Solution
Designed to provide deep insights into your communication infrastructure. In today’s fast-paced business environment, understanding and optimising your telecommunications are essential for staying competitive. With 3CX Call Reporting, you gain access to a suite of powerful tools that empower you to make informed decisions, streamline operations, and deliver exceptional customer experiences.
Seamless 3CX Call Reporting
What are the benefits?
Real-Time Call Monitoring: Keep a pulse on your communication activities with real-time call monitoring. Instantly view active calls, monitor call queues, and ensure optimal service levels at all times.
Customisable Dashboards: Tailor your reporting dashboards to suit your specific business needs. Choose from a range of widgets and metrics to create personalized views that provide actionable insights at a glance.
Advanced Analytics: Dive deep into your call data with advanced analytics capabilities. Identify trends, track key performance indicators (KPIs), and uncover opportunities for improvement to drive business growth.
Call Recording Analysis: Harness the power of call recordings to gain valuable insights into customer interactions. Analyse call recordings to evaluate agent performance, assess customer satisfaction levels, and identify areas for training and development.
Detailed Call Cost Analysis: This feature allows businesses to track and assess the costs of calls, helping them optimize spending on telecommunications. It provides insights into call duration, frequency, and cost per extension or department, making it easier to manage budgets and reduce unnecessary expenditures.
Key Features
Call Logs: Track all calls, chats, and administrative actions.
Queue and Agent Performance: Monitor queue statistics like answered/abandoned calls, call backs, and individual agent performance.
SLA (Service Level Agreement) Breaches: Identify how often calls breach SLA limits, providing insight into service efficiency.
Cost and Extension Reports: Analyse call costs and extension activity, including call volume, talk time, and performance across departments.
Unlocking Seamless Efficiency
Experience the power of data-driven communication with 3CX Call Reporting
Gain valuable insights into your business’s call activities, monitor performance in real-time, and optimise operations for enhanced efficiency and customer satisfaction. Whether you’re looking to improve decision-making, streamline workflows, or deliver exceptional service, 3CX Call Reporting has you covered.
Take the first step towards transforming your communication infrastructure by calling us today to get 3CX Call Reporting in place.
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
Getting in touch with our team is easy.
We’re on hand &
ready to help.
One of our experts will contact you as soon as possible.
